Overview
At Choppiz, your satisfaction is our top priority, we’re dedicated to providing you with high-quality, unique products and personalized products just for you, and we want you to love them. We understand that ordering custom items requires trust, so we’ve created this policy to address any concerns.
Unique and Personalized Products (Made Just for You):
Because each item is custom-made to your exact specifications, we cannot offer returns or exchanges for reasons such as incorrect sizing, color choices, or if you simply change your mind after placing your order.
This is because we begin production almost immediately after receiving your order. Please double-check all details before submitting.
Damaged or Defective Products: We’ve Got You Covered
If your order arrives damaged, defective, or with a manufacturing error, don’t worry we are here to assist you.
Notify Us:
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- Report the issue within 30 days of receiving your order.
- Share clear photos or videos showing the problem.
- For multiple items with the same design, ensure the photo/video captures all affected items in one frame.
Our Commitment to Making It Right:
We offer two options to resolve issues with damaged or defective products:
- Free Replacement: We will create and ship a replacement item to you free of charge.
- Full Refund: If you prefer, we will issue a full refund for the affected item to your original payment method.
Return Procedure:
If a return is necessary for damaged items or manufacturing errors, the purchaser is responsible for covering the return shipping costs. Please contact our customer support team for further instructions on how to initiate the return process.
Our dedicated support team is ready to assist you throughout the process. Contact us promptly within the specified timeframe, and we’ll work diligently to address and resolve any issues you may encounter.
Need Help?
Our dedicated team is ready to assist. Reach out to us here for questions about refunds or returns.
Thank you for choosing Choppiz for your unique products.
We value your trust and understanding of our policies