Overview
At Choppiz, we value your satisfaction and aim to provide a smooth shopping experience for our customers. Please take a moment to familiarize yourself with our refund and return policy
Unique and Personalized Orders
Choppiz specializes in creating unique, personalized products tailored to your specifications. As each item is produced only upon order placement, we regret to inform you that returns and exchanges are not supported for cases where the wrong size, color, or change of mind is the reason.
Damaged Product or Manufacturing Error
If you receive a damaged product or encounter a manufacturing error, we are here to assist you. Please notify us within 30 days of receiving your order, providing clear photos or a video that showcases the issue. If the problem pertains to multiple items using the same design, a photo (or video) capturing all affected items in one frame will be required for confirmation.
Resolution Options:
- Free Replacement: Choppiz is committed to ensuring your satisfaction. We offer a free replacement for damaged products or those with manufacturing errors.
- Refund: If you prefer a refund instead of a replacement, we will promptly process a refund for the total cost of the affected item.
Return Procedure:
If a return is necessary for damaged items or manufacturing errors, the purchaser is responsible for covering the return shipping costs. Please contact our customer support team for further instructions on how to initiate the return process.
Our dedicated support team is ready to assist you throughout the process. Contact us promptly within the specified timeframe, and we’ll work diligently to address and resolve any issues you may encounter.
Thank you for choosing Choppiz for your personalized and unique products. We appreciate your understanding of our refund and return policy.
Need Help?
Contact us at click here for questions related to refunds and returns.