At Choppiz, your satisfaction is our top priority. Every item is made just for you, and we want you to love it. Because ordering custom items requires trust, here is exactly how we handle refunds and returns.
Quick summary
Return Policy at a Glance
Returns accepted
✓ Damaged, defective, or misprinted items only
Not accepted
✕ Returns or exchanges for sizing, color choice, or change of mind
Time to report a problem
Within 30 days of delivery
Time to ship a return
Within 14 days of our approval (only if we request it)
Return shipping cost
Paid by the customer
Resolution
Free replacement or full refund to your original payment method
Unique and Personalized Products (Made Just for You)
Because each item is custom-made to your exact specifications, we cannot offer returns or exchanges for reasons such as incorrect sizing, color choices, or if you simply change your mind after placing your order.
Please note: we begin production almost immediately after receiving your order. Please double-check your size, color, and all other details before submitting.
Damaged or Defective Products: We’ve Got You Covered
If your order arrives damaged, defective, or with a manufacturing error, don’t worry, we are here to assist you.
How to Notify Us
1
Report the issue within 30 days of delivery.
2
Share clear photos or videos showing the problem.
3
For multiple items with the same design, make sure the photo/video captures all affected items in one frame.
Our Commitment to Making It Right
We offer two options to resolve issues with damaged or defective products:
Free Replacement
We will create and ship a replacement item to you free of charge.
Full Refund
If you prefer, we will issue a full refund for the affected item to your original payment method.
Return Procedure
In most cases, clear photos or videos are enough and you won’t need to send anything back. In some cases, we may ask you to return the item before we issue your replacement or refund.
If we ask you to return the item:
- Contact our support team for the return address.
- Ship the item within 14 days of our approval.
- The customer is responsible for return shipping costs.
- Once we receive the item, we’ll send your replacement or issue your refund.
Our dedicated support team is ready to assist you throughout the process. Contact us promptly within the specified timeframe, and we’ll work diligently to address and resolve any issues you may encounter.
Need Help?
Our dedicated team is ready to assist with any questions about refunds or returns.
Thank you for choosing Choppiz for your unique products.
We value your trust and understanding of our policies.